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Recent Calls
Last 7 days · 24 calls analyzed
Hassan Raza — Inbound Support
Today, 11:24 AM · 8m 13s
87/ 100
Amna Tariq — Retention
Today, 09:47 AM · 5m 38s
72/ 100
Bilal Khan — Outbound Sales
Yesterday, 03:15 PM · 11m 02s
64/ 100
Hassan Raza — Inbound Support
Yesterday, 01:08 PM · 6m 55s
91/ 100
Amna Tariq — Inbound Support
Jul 21 · 4m 21s
51/ 100
Call Details
SA
Calls / Hassan Raza — Inbound Support
Hassan Raza
Call #4821 8 min 13 sec Jul 23, 2026 · 11:24 AM Completed Urdu → English Positive Sentiment
0:00 / 0:00
Overall Score
87/100
Greeting Quality
92/100
Listening Score
78/100
Call Duration
8m 13s
Transcript
Translation (EN)
Summary
HR
Hassan Raza (Agent) 0:03
آداب، یہ ہے کال سینس کسٹمر سپورٹ، حسن رضا بول رہا ہوں۔ آج میں آپ کی کس طرح مدد کر سکتا ہوں؟
C
Customer 0:12
جی، میں اپنے اکاؤنٹ میں لاگ ان نہیں ہو پا رہا۔ کل سے کوشش کر رہا ہوں، پاسورڈ ری سیٹ کا لنک بھی نہیں آیا۔
HR
Hassan Raza (Agent) 0:28
جی بالکل، میں سمجھ سکتا ہوں یہ کتنا تکلیف دہ ہو سکتا ہے۔ کیا آپ اپنا رجسٹرڈ ای میل ایڈریس بتا سکتے ہیں تاکہ میں آپ کا اکاؤنٹ چیک کر سکوں؟
C
Customer 0:42
جی، ahmed.farooq@gmail.com
HR
Hassan Raza (Agent) 0:51
شکریہ۔ میں نے آپ کا اکاؤنٹ دیکھ لیا ہے۔ لگتا ہے ای میل ویریفیکیشن پینڈنگ ہے۔ میں ابھی ایک نیا ویریفیکیشن لنک بھیجتا ہوں، آپ کو چند سیکنڈ میں مل جائے گا۔
C
Customer 1:08
اچھا، مل گیا لنک۔ ابھی کلک کر رہا ہوں۔ ہاں، لاگ ان ہو گیا!
HR
Hassan Raza (Agent) 1:19
بہت خوب! کیا کوئی اور مسئلہ ہے جس میں آپ کی مدد کر سکوں؟
C
Customer 1:28
نہیں، بس یہی مسئلہ تھا۔ بہت شکریہ، کام ہو گیا۔
HR
Hassan Raza (Agent) 1:34
آپ کا بھی شکریہ۔ اگر آئندہ کوئی مسئلہ ہو تو بلا جھجھک رابطہ کریں۔ اللہ حافظ!
HR
Hassan Raza (Agent)0:03
Greetings, this is CallSense customer support, Hassan Raza speaking. How can I help you today?
C
Customer0:12
Yes, I'm unable to log into my account. I've been trying since yesterday, the password reset link hasn't arrived either.
HR
Hassan Raza (Agent)0:28
Absolutely, I completely understand how frustrating that can be. Could you please share your registered email address so I can look into your account?
C
Customer0:42
Sure, it's ahmed.farooq@gmail.com
HR
Hassan Raza (Agent)0:51
Thank you. I can see your account now. It appears that email verification is pending. I'll send you a new verification link right away — you should receive it in a few seconds.
C
Customer1:08
Got it, I can see the link. Clicking now. Yes, I'm logged in!
HR
Hassan Raza (Agent)1:19
Wonderful! Is there anything else I can help you with?
C
Customer1:28
No, that was the only issue. Thank you so much, problem solved.
HR
Hassan Raza (Agent)1:34
Thank you as well. Please don't hesitate to reach out if you have any further questions. Goodbye!

The customer contacted support because they were unable to log into their account and had not received a password reset link. Agent Hassan Raza quickly identified the root cause — a pending email verification — and resolved the issue in under two minutes by resending the verification link.

The agent demonstrated strong empathy during the opening exchange, acknowledged the customer's frustration, and kept communication clear and efficient throughout. The customer left the interaction satisfied with the resolution.

Key Phrases
password reset email verification account access login issue verification link
Performance KPIs
AI-evaluated criteria
Empathy & Tone 91
Clarity of Communication 85
Problem Resolution 96
Product Knowledge 74
Call Control 70
Objection Handling 55
Key Phrases
Detected in transcript
password reset email verification account access login issue verification link customer satisfaction